Frequently asked questions
It all began with a simple idea fueled by a deep passion. As a small business, we pride ourselves on personal attention and dedication to every detail. Our approach is rooted in quality and integrity, ensuring that everything we do reflects our commitment to excellence.
What is Kawakawa Balm?
Kawakawa Balm is a natural topical product made with kawakawa, an indigenous New Zealand plant known for its soothing and healing properties. Our balm combines traditional Māori botanical knowledge with modern skincare science to create a versatile product for everyday skin care.
What are the main ingredients?
Our Kawakawa Balm is made with kawakawa leaf extract, natural plant-based oils, beeswax,Vanila, and essential oils. All ingredients are natural and ethically sourced. See our full ingredients list on the product label or website for complete transparency.
Is Kawakawa Balm vegan?
Our standard formula contains beeswax, making it not suitable for vegans. However, we offer a vegan alternative made with plant-based waxes. Check the product label to identify which version you're purchasing.
Is the product organic?
Our kawakawa is sustainably sourced from organic-friendly suppliers in New Zealand. While our final product is not certified organic, we maintain high standards for natural and ethical sourcing. For detailed sourcing information, please contact our customer service team.
How do I use Kawakawa Balm?
Apply a small amount directly to clean, dry skin. Gently massage into the affected area using circular motions until fully absorbed. For best results, use 2-3 times daily or as needed. A little goes a long way, so start with a pea-sized amount.
Can I use it on my face?
Yes, Kawakawa Balm is suitable for facial skin. Due to its concentrated nature, we recommend using only a small amount. If you have very sensitive skin or active acne, perform a patch test first or consult a dermatologist before use.
Can I use it on children?
Kawakawa Balm is generally safe for children over 2 years old. For younger children or those with sensitive skin, test on a small area first. Always supervise young children and prevent them from ingesting the product. Consult a pediatrician if you have concerns.
How long does one jar last?
A 100ml jar typically lasts 8-12 weeks with regular use (2-3 times daily). The duration depends on how much you use per application and frequency of use. Since only a small amount is needed, most customers find it very economical.
What skin conditions can Kawakawa Balm help with?
Kawakawa Balm is traditionally used to soothe dry skin, minor irritations, inflammation, and general skin health. It may also help with eczema, psoriasis, insect bite relief, and minor cuts or scrapes. However, results vary by individual. If you have a serious skin condition, consult a healthcare professional.
Will it help with acne?
Kawakawa has natural antibacterial and anti-inflammatory properties that may benefit acne-prone skin. However, it's not a treatment for severe acne. If you have persistent acne, consult a dermatologist. Patch test first as balms can be occlusive for some skin types.
Is it suitable for sensitive skin?
Yes, Kawakawa Balm is formulated with gentle, natural ingredients suitable for sensitive skin. However, all skin is different. We recommend performing a patch test on a small area first. If irritation occurs, discontinue use and consult a dermatologist.
Can I use it if I'm pregnant?
Kawakawa Balm is generally considered safe for topical use during pregnancy. However, we recommend consulting your healthcare provider or midwife before using any new skincare products during pregnancy to ensure peace of mind.
Beyond the ordinary
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